Manager - Institutional Business Client support - Client Business COE

Some careers have more impact than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager - Institutional Business Client support - Client Business COE

In this role, you will be:

• The role holder will be responsible for supporting the Client Business CoE Office in Asset Management
• Coordination and ownership for client service and sales support for HSBC AM’s Institutional Business
• Provide and maintain the overall client experience through appropriate client service and sales support activities.
• Work with Client Managers and other stakeholders to assist in the delivery of goals and objectives as agreed with the business to develop our customer opportunities and improve our client experience.
• Act as a SME for all regular client management such as client onboarding, ongoing client query handling and adhoc client reporting for existing and prospective clients.
• Work closely with Client Managers and Sales, as and when required, to respond to client related requests and enquiries, tailoring of presentations, answering of questionnaires (DDQs/RFIs), preparing client, market, sector analysis etc.
• Assist in the preparation and development of ad-hoc reports, working with Marketing, Product teams and Investment Writing teams such as bespoke reporting, investment review meeting decks and ensure delivery to appropriate clients.
• Working with the global heads of Client Services, continually assess the service and support function to improve efficiency

To be successful, you will:

• Analytical & Critical reasoning Skills - proven interpretation and pre-emptive evaluation of information
• Stakeholder management is a critical attribute, the ability to work as a team player is must.
• Proactive, positive attitude and ability to multi-task and work under pressure to meet time-sensitive deadlines.
• Strong interpersonal skills, coupled with the ability to succeed within a matrix management structure and build and maintain global team relationships.
• Post Graduation / MBA / similar qualification from a reputed institute
• Overall experience of 3 to 8 years or above preferably in the Asset Management and Capital Markets industry

You’ll achieve more when you join HSBC

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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