Manager,Regional Collections Analytics

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager, Regional Collections Analytics

In this role, you will:

• Demonstrate excellent analytical ability with conceptual understanding of how Workload Distribution, Productivity, Capacity Planning, service level agreement work and operation cost in tandem for efficiency. Prepare workforce and capacity summary for management reviews.
• Act as an consultant on analytical solutioning for the business problem at hand for multiple businesses/regions. Data management and governance using state-of-the-art methods.
• Create new tools and methodologies and develop recommendations to solve complex analytical problems using various techniques including Machine Learning and Artificial Intelligence.
• Develop forecasting models and framework to improve forecast accuracy by incorporating historical trends, new drivers and ongoing enhancement to models 
• Partner with the business effectively to drive data driven decisions and generate value. Communicate proactively to regional and country stakeholders on issues related to variances, workload or capacity and suggest through remediation action.
• Take direction from line manager in right scoping of projects or adhocs and set right expectation on requirement to avoid conflicts. Can link to the 'bigger picture' and be able to understand the impact of various strategies, policies and events and ability to provide recommendation and guiding team.
• Ensure adherence with all the applicable compliance policies (Data security policy,  operational risk, Functional manual, Group Compliance Manual, Audit recommendations, Internal Control requirements, regulatory guidelines etc.) and business standards of Organization as applicable. Take timely action on Audit comments and be able to demonstrate compliance with Internal controls.

To be successful in this role, you should meet the following requirements:

• Strong understanding of data management principles, data governance, and data quality best practices. Proven ability to work with large, complex datasets from various sources.

• Experience in data extraction, transformation, and loading processes. Solid understanding of statistical modelling techniques and their application in an operational context (must have)
• Experience with Gen AI and machine learning models for classification, regression, and clustering (e.g., Decision Trees, Random Forests, Naive Bayes, Gradient Boosting, Artificial Neural Networks).
• Knowledge of forecasting techniques, market research methodologies, and multivariate analysis tools (e.g., factor analysis, cluster analysis).
• Should be efficient in prompt engineering techniques. Understanding and integration of Generative AI concepts, large language models and their potential applications in areas within operational analytics

• Ability to interpret model results, assess model performance, and explain complex models to non-technical stakeholders. Strong programming skills in Java - Spring Boot, ReactJS or similar platforms
• Hands-on experience with cloud platforms (e.g., Google Cloud Platform (GCP), AWS, Azure), Fraud & Credit Risk Management: Deep understanding of various fraud schemes, prevention methodologies, and comprehensive knowledge of credit risk assessment across the entire credit lifecycle.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***