Manager, Operational Resilience

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager, Operational Resilience 

In this role, you will:

• Take measures to support the Business Service Owners (BSO) to refresh the Important Business Service (IBS) artefacts on annual cycle or by trigger events such as post-incident review, significant business changes and new regulatory requirement.
• Collaborate with key stakeholders including Process Owner,Third Party Engagement Manger, Information Technology Service Owner, global mapping team to ensure the Important Business Services (IBS) artefacts are up to date.
• Monitor and track the remediation plan of Business Vulnerabilities and Technology Vulnerabilities.
• Devise delivery strategy in coordinating Scenario Testing the Scenario Testing with Business Continuity and Incident Management (BCIM) team and key stakeholders.
• Responsible for ensuring all Important Business Services (IBS) artefacts are observed to global Operating Instructions and procedures, also to make sure the data quality is maintained.
• Address and follow up on queries and challenges from the Second Line of Defence (2LoD) and Third Line of Defence (3LoD).
• Participate in team meeting / team activities and work towards sustaining team spirit.
• Contribute to the creation of a supportive work environment driven by people centric values. 

To be successful you will:

• University graduate/masters/certifications with an overall experience of 3-8 years.
• Possess working experience from a banking/financial institution, familiar with HSBC products and business services.
• Experienced in liaising with internal/external business partners.
• Excellent written and verbal English communication skills.
• Good knowledge in Operational Resilience or have a strong interest and ability to learn fast.
• Ability to work agile and experience in project management with good deliverables.
• Experience Information Technology incident management / Third Party management / Business Continuity Management​ would be an advantage.
• Good stakeholder management and good problem solving skills.
• Logical thinking and sound skills in analysis.
• Demonstrate leadership capabilities including people management.

You’ll achieve more at HSBC

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HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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