Management Information Systems - Manager Quality Function

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Management Information Systems - Manager Quality Function

In this role, you will:

• The primary objective of this role is to oversee the end-to-end generation of Management Information Systems for reporting and governance purposes, with a focus on data analysis within the Quality Assurance function. The role is responsible for enhancing the technological capabilities of the Quality Assurance team by developing Management Information Systems, reports, and other productivity tools in partnership with Operations, IT and Operations Transformation teams.
• Key responsibilities include engaging with stakeholders both within and outside of Quality Assurance to drive initiatives, facilitating process improvements, and ensuring the consistent delivery of high-quality services. Additionally, the role involves identifying training needs and providing technical training to team members to maintain uninterrupted MIS delivery and ensure the smooth operation of the function.
• Prepare daily and monthly submissions, delivering insightful analytics, management information and operating plans. Clearly highlight any challenges that deviate from expected outcomes. Drive the creation and enhancement of best-in-class processes, controls, and metrics by generating and implementing innovative ideas for change.
• Uphold stringent standards for requirements documentation, ensuring clarity, alignment, and timely delivery of all requirements. Produce comprehensive presentations and briefing materials in line with business standards for various leads and senior stakeholders.
• Identify and pursue opportunities to foster functional growth, reduce costs, enhance client experience, and improve turnaround times, while effectively managing related projects. Utilize project management tools and controls to ensure the successful delivery and realization of assigned initiatives.
• Collaborate with global functions and key stakeholders to address pain points, support business needs, and build consensus for the implementation of initiatives Analyze data sets to identify key trends in service delivery, pinpoint operational inefficiencies, and prioritize enhancement opportunities. Proactively assess and escalate issues with potential business impact.
• Oversee capacity planning for the Quality Assurance team, promptly identifying and highlighting any variances. Core responsibilities also include producing the following Management Information reports

To be successful you will:

• Past working experience in a relevant role, analytical, project manager, and Governance. The Job holder need to build strong process knowledge covering the below, so as to effectively handle escalations raised by the team
• Payment Screening/Name Screening/Negative News Alert adjudication and Quality Assurance process. Knowledge of systems, including Firco, Global Payments Innovation, any additional applications as required
• Contribute to the development of Best-in-Class processes, controls and metrics through generation of ideas for change as well as contributing in managing the implementation of change
• Ensure adequate development and training is provided to the team to develop skills and competencies within respective teams. Support with any ad-hoc MI related activity.
• Problem-solving experience including working in relevant environments, Experience of successfully working with stakeholders internationally, Strong investigative and analytical skills
• Experience of using relevant software packages such as Microsoft Office, Microsoft Visio, Advance Microsoft Excel and other tools for analytics such as Python, Visual Basis, Power Business Intelligence, and Power Query etc. Experience of utilizing data from reports to enhance processes
• Global Payment Services Operations, Screening, Monthly/Quarterly Business Review, Global Transaction Screening Steering Committee, Global Name Screening Management Committee, Quality Assurance Performance Measurement Scorecard, Governance and Committee Memberships Participate in Sanctions Screening Operations Education Governance forum.

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You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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