Global Service Executive

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Global Service Executive.

In this role, you will:

• Complete all the requests in accordance with available Desk Instruction Manuals.
• Responsible for one’s own performance. Required to ensure that the service levels are maintained at its optimum level.
• Conduct research to resolve discrepancies to satisfaction of all parties and within established procedures and regulatory guidelines.
• Disseminate relevant account details to Front Office Managers in concise, timely fashion when requested.
• Prompt and accurate resolution of any reconciliation breaks.
• Reply and attend to enquiries/feedback for internal/external clients.
• Comply with Policies and Procedures and established guidelines of the Functional Instruction Manuals and procedures.
• Represent the bank in a professional manner whilst following up with various stakeholders.
• Ensure all enquiries are handled appropriately within assigned authority levels and escalate other enquiries to appropriate parties..
• Contribute to the creation of a supportive work environment driven by people centric values. Build professional relationships with colleagues in other areas.

To be successful you will:

• Communication – the ability to communicate and understand complex issues.
• Analysis/strategy – the ability to analyse complex issues and identify solution to improvement customer experience.
• Reduction of repeat errors and incidents by displaying continuous improvement.
• Submit customer journey improvement ideas on Idea HUB/other platforms.
• Knowledge of and implementation of the Group compliance policy, Operational Risk and SOX (Sarbanes- Oxley Requirements) as applicable for the Business / Function
• Awareness of all elements of Operational Risk associated with the role in compliance to SOX (Sarbanes- Oxley Requirements) for contact centers & minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM. 

You’ll achieve more at HSBC 

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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