GLOBAL SERVICE EXECUTIVE

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of GLOBAL SERVICE EXECUTIVE

Purpose of the Role:

• This role is unique as an associate works with highly demanding skillset to support end to end process for HNW clients under Global Private Banking. A range of activities are performed to service the clients including Banking, Payments, Account Opening/Servicing, Settlements, Corporate Actions & Private Equity etc across multiple regions. Provide high quality service to achieve maximum customer satisfaction by processing the customer instruction and resolving their queries.
• The position requires working closely with various business units including Front Office, Administrators and Onshore Middle Office Support teams. Responsible for achieving individual targets whilst maintaining quality and compliance

In this role, you will:

• Ensure that the process related procedures are implemented as per the process manuals.
• Target to Complete all the requests in accordance with available DIMs.
• Responsible for one’s own performance. Required to ensure that the service levels are maintained at its optimum level.
• Conduct in-depth research to resolve discrepancies to satisfaction of all parties and within established procedures and regulatory guidelines.
• Disseminate relevant account details to Front Office Managers in concise, timely fashion when requested.
• Ensure Prompt and accurate resolution of any reconciliation breaks.
• Appropriately and effectively Reply and attend to enquiries/feedback for internal/external clients.
• Ensure to Comply with Policies and Procedures and established guidelines of the FIM and procedures.
• Represent the bank in a professional manner whilst following up with various stakeholders.
• Ensure all enquiries are handled appropriately within assigned authority levels and escalate other enquiries to appropriate parties.

To be successful you will:

• Minimum 2 years of experience in Back Office processing, accounting. (E)
• Prior Experience in Investment Operations/Securities processing related activities will be an added advantage. (D)
• Knowledge and awareness of Asset Servicing (Corporate Actions/Income processing) and/or any other Securities Ops function like Settlements (D)
• Good knowledge of Capital Markets and Financial instruments. (E)
• Proficiency in one or more platforms – AVALOQ, SFE, TLM, Request Builder/Bloomberg
• Considerable flexibility in working varying shifts to support UK/US business hours, when necessary, which will normally be from around 12:30pm – 21:30pm IST (UK business hours) or 5:30 PM - 2:30 AM IST (US Business hours) DST applicable & 6:30 am – 3:30pm (APAC hours).
• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Is aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.

You’ll achieve more at HSBC

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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