Employee Listening Consultant - Qualitative Research

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Employee Listening Consultant - Qualitative Research

Purpose of the role  

• At HSBC, listening to colleagues and responding to their feedback is central to our people strategy. In this role, you’ll specialise in extracting actionable employee insights from a range of qualitative sources.
• With continuous feedback data from over 200,000 colleagues across 57 markets, the Employee Listening and Dialogue team provides a unique perspective on life at HSBC that is trusted by colleagues and valued by leadership.
• You’ll play a key role in scaling qualitative insights for our global listening programmes, surfacing emerging trends from both internal and external sources. By combining proven methodologies with innovative approaches, you’ll help shape the future of employee dialogue at HSBC, ensuring qualitative feedback is at the heart of our people strategy.
• This is an exciting opportunity for someone who is curious, impact-driven and eager to work at the heart of HSBC’s evolving people strategy.

In This Role, You Will:

• Develop a qualitative research strategy (focus groups, interviews, unstructured text analysis) to uncover sentiment and emerging themes from a wide range of sources, including HR systems, internal communications, and external review sites.
• Work with data scientists to apply AI, machine learning, and other natural language processing techniques to analyse large volumes of qualitative data, delivering fast, actionable insights for monthly pulse surveys and strategic projects.
• Provide qualitative insights at scale for major listening programmes, while also supporting bespoke research for strategic initiatives.
• Contribute to insight reports, trend analyses, and research summaries to inform decision-making across HSBC.
• Work as an individual contributor within a global team, sharing best practices and supporting colleagues in the UK, India, and Mexico.
• Champion the use of non-survey insights, ensuring qualitative feedback is adopted across employee experience programmes.

To be successful you will:

• Background in employee experience and engagement research, or a related field, with a strong focus on qualitative methods and capturing insights from a range of sources including both structured research (surveys, focus groups etc) and “passive” listening (online reviews, comments etc).
• Familiarity with AI, machine learning, and other NLP techniques for analysing unstructured data; experience with tools such as Qualtrics, R, Python, or similar platforms is a plus.
• Ability to synthesise complex qualitative findings and communicate them in a clear, actionable way for diverse audiences, connecting insights to organisational priorities.
• Experience working in international, cross-functional teams; comfortable operating as an individual contributor within a matrixed environment.
• A passion for exploring new methodologies and technologies, curiosity, and a desire to make a real difference in HSBC’s employee experience.

You’ll achieve more at HSBC 

Hsbc.Com/Careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***