Director, Non Financial Risk, MSS Operations

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Role Purpose:

Lead and strengthen the Non‑Financial Risk (NFR) agenda across MSS (Markets & Securities Services) Operations, ensuring a robust control environment, effective risk identification and remediation, and consistent adherence to the HSBC risk management framework. The role is based in Bangalore and operates as part of a global leadership team, with responsibility for a team located across multiple global sites.

Key risk types in scope (non‑exhaustive): Operational risk (especially transaction processing and payments), conduct risk, compliance risk (as applicable to Operations), third‑party risk, resilience/BCM (Business Continuity Management), information/records management, data risk, fraud risk (operational aspects), and control governance.

Stakeholders and relationships:

• Internal: MSS Operations leadership, Operations process owners, COO/Transformation teams, Risk & Compliance, Internal Audit, Technology, Cyber/InfoSec, Procurement/Vendor Management, HR.
• External (as applicable): Regulators/auditors (through appropriate channels), key vendors/outsourcers, industry forums.

Governance and Committee Memberships:

The role holder will occupy a seat at both the MSS Ops NFR Leadership team and be part of MSS Operations senior risk governance forums. In this role they will be expected to work with colleagues across the NFR teams [Front Office, PC (People Committee), Risk, IT] to drive consistent risk management across the whole of MSS and bankwide.

Principal Responsibilities:

Management of Risk:

• All activities to be undertaken in accordance with the HSBC Risk Management Framework (RMF).
• The jobholder will continually reassess the operational risks associated with the MSS businesses, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring and addressing any areas of concern with the appropriate persons and/or department in line with risk appetite.

Observation of Internal Controls:

• The role holder will adhere to, and be able to demonstrate adherence to internal controls and will implement Group policy by adhering to all relevant processes/procedures.
• The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which HSBC has to comply.
• This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. Through the implementation of the Global AML (Anti Money Laundering), Sanctions and ABC (Anti Bribery & Corruption) Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.

Operational Effectiveness & Control:

Risk and control framework ownership:

• Own and continuously improve the Operations control environment: control design, control execution quality, control testing/assurance readiness, and evidence standards.
• Drive consistent application of risk and control assessments (e.g., RCSA), ensuring risks are identified, assessed, and treated within appetite.
• Ensure issues are logged, prioritized, remediate and validated with clear ownership, timelines, and sustainable fixes.

Issue management and remediation delivery:

• Lead end‑to‑end management of NFR issues (audit, regulatory, internal assurance, control failures), including root cause analysis and remediation plans.
• Establish strong governance for tracking, reporting, and escalation; ensure timely closure and prevention of recurrence.
• Challenge remediation quality and ensure outcomes are measurable and embedded into BAU (Business as Usual).

Operational resilience and continuity:

• Strengthen operational resilience across MSS Operations: mapping critical services/processes, identifying vulnerabilities, and improving recovery capabilities.
• Oversee business continuity planning, scenario testing, and lessons‑learned actions in partnership with relevant resilience teams.

Data, MI and reporting:

• Build and maintain high‑quality NFR MI (Management Information): KRIs/KPIs, control performance, issue ageing, thematic insights, and forward‑looking risk indicators.
• Provide clear, concise reporting to MSS Operations leadership, risk forums, and governance committees, and drive action from insights.

Customer / Stakeholders:

Client outcomes, service quality and harm prevention:

• Ensure MSS Operations NFR activity measurably improves customer outcomes by preventing client harm, reducing service disruption, and strengthening end-to-end controls that protect clients, markets integrity and the bank’s reputation.
• Embed “customer impact” into risk decisions, issue prioritization, and change governance.

Strategy & Transformation:

Third party and change risk oversight:

• Provide NFR oversight for vendor/third party arrangements impacting Operations, ensuring appropriate due diligence, ongoing monitoring, and control coverage.
• Embed NFR into change delivery (process, technology, location strategy), ensuring risks are assessed early and controls are designed into solutions (“secure and controlled by design”).

Leadership & Teamwork:

NFR strategy, governance and leadership:

• Set directions for the MSS Operations NFR programme, aligning to HSBC’s Enterprise Risk Management Framework and MSS Operations priorities.
• Act as a senior NFR leader for Operations, partnering with 1LoD/2LoD stakeholders to drive consistent risk outcomes across regions.
• Provide leadership, coaching and performance management for a globally distributed team; build succession and capability plans.

Culture, conduct and capability:

• Promote a strong risk culture: speaking up, learning from incidents, and accountability for controls.
• Drive training and capability uplift across Operations (control owners, process owners, change teams), improving first time right execution, communication across MSS, CIB (Corporate & Institutional Banking), and other group functions.

Requirements:

Success measures (what “good” looks like):

• Improved control effectiveness and reduced repeat issues; sustained closure of high‑severity findings.
• Strong audit and assurance outcomes; demonstrable readiness and evidence quality.
• Timely, high‑quality remediation delivery with clear root cause elimination.
• Mature, consistent NFR governance and MI (Management Information) across regions; proactive risk identification.
• Improved resilience outcomes (testing results, recovery readiness, reduced disruption impact).
• High engagement and capability growth within the NFR team and broader Operations community.

People leadership responsibilities:

• Lead a globally distributed team; set clear objectives, role clarity, and development plans.
• Build an inclusive, high‑performance culture aligned to HSBC values (“We Value Difference”, “We Succeed Together”, “We Take Responsibility”, “We Get It Done”).
• Ensure effective location strategy and coverage model across time zones; manage capacity and prioritize.

Essential experience and capabilities:

• Significant leadership experience in Operations NFR/Operational Risk/Controls within a large financial institution.
• Strong understanding of risk and control frameworks, issue management, and assurance/audit practices.
• Proven ability to lead global teams and influence senior stakeholders in a matrix environment.
• Track record of delivering sustainable remediation and control uplift at pace.
• Strong analytical skills and ability to translate complex risk topics into clear executive actions.
• Experience partnering with 2LoD and Internal Audit; confident in challenge and constructive escalation.

Desirable experience:

• Experience in MSS, specifically Securities Services and/or Markets or similar high‑volume, time‑critical operational environments.
• Exposure to operational resilience programmes and third‑party/outsourcing risk.
• Experience supporting regulatory engagements and responding to supervisory feedback.
• Familiarity with process reengineering, automation, and embedding controls into digital change.

Qualifications:

• Relevant degree or equivalent experience.
• Professional risk qualifications are desirable.

Working pattern and travel:

• Based in Bangalore with regular engagement across global time zones.
• Occasional travel may be required depending on governance cycles and stakeholder needs.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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