Customer Service

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. 

Corporate & Institutional Banking

Corporate Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Corporate Banking is positioned as an essential partner to large and mid-market enterprises seeking to maximize their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services. We are currently seeking an experienced professional to join Corporate Banking team in Bengaluru as Corporate Banking Manager.

Principal Responsibilities

• Assist the RM in delivering a relationship management service which provides value-added services guidance to customers, prospects and professionals
• Support in the relationship management of up to XX of the largest and most complex relationships in the Business Banking Area
• Help in the analysis of financial reports and MI of customers and prospective customers
• Research a target list of prospective companies, and assist in identifying customer needs and researching potential solutions from existing customers
• Provide support to ensure the RM is fully briefed and prepared to provide practical guidance and recommendations to support customers’ and prospects’ plans
• Co-ordinate the activity of key service providers to implement a joined-up approach to identifying business prospects
• Assist in preparing the RM for Strategic Business Conversations
• Researching and analyzing customer information (financial and non-financial) to prepare high quality and professional applications for credit facilities and to meet identified customer needs.
• Keeping up to date on knowledge of HSBC’s capabilities.
• Keeping abreast of external factors influencing business e.g. economic, cultural, geographical, procedural and regulatory requirements.
• Assist in the identification of customer needs
• Assist in the delivery of solutions, products and services appropriate to meet customer needs (GLCM, TRADE, LIABILITY, DIGITRADE, HSBCNET, ITS ETC.,)
• Closely work with MO & GSC in all the queries.
• To treat customers fairly   in all aspects of strategy, product design & delivery, sales processes, customer literature & correspondence, financial promotions, administration and complaint handling.
• Maintaining excellent communication with Group colleagues to ensure a joined-up approach to identifying cross-border opportunities where these meet customer needs
• Acting as the primary point of contact for customers and colleagues in the absence of the RM
• HSBCNet complete training, setup etc.,
• SPOC for KANA, complaint handling, UAT on CFT
• Support on FDI, ODI, FCGPR, ECB, APR etc., 

Qualifications 

• Graduate with relevant experience in client management and corporate banking role as a CSM.

• Sound knowledge of customer service

• Ability to work on fast turnarounds, tight deadlines & handle competing priorities

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India