Customer Service Executive

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of CUSTOMER SERVICE EXECUTIVE 

Purpose of the role

• Wholesale Servicing Operations is a part of DBS Operations and delivers a centralized operations utility for HSBC's Corporate Digital Channels (including HSBCnet, Host-to-Host Connect, and SWIFT net) supporting payments, cards, receivables, liquidity, trade, supply chain finance, custody, securities services, and money market trading solutions globally across Europe, Asia, Middle East, North and Latin America.
• The team caters to CMB and GB&M customers of HSBC and provides service and support for the customer digital lifecycle across Channels, GTRF, and HSS products. It spans across 6 Global Service Centers (Bangalore, Guangzhou, and Mexico).
• As part of customer onboarding, the Channel Enablement teams assist Clients with setup on eChannel payment platforms like HSBCnet and Connect. This entails adding users, accounts, payment & other services, and amendments to customer profile. These are critical due to complexity, aggressive and non-negotiable TAT with impact on revenue generation.

In this role, you will:

• Acquire and update knowledge on procedures related to relevant process.
• Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
• Complete assigned tasks in the established timeframe as per the process benchmarks.
• Ensure that the productivity and quality levels are achieved as per the standards sent for the process..
• Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
• Participate in team meeting / team activities and work towards sustaining team spirit.
• Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.
• Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
• Ensure that the process related procedures are implemented as per the process manuals.
• Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.The term compliance embraces all relevant laws, rules and codes with which the business has to apply.

To be successful you will:

• Excellent communication skills – Verbal and written.
• High focus on proactiveness and ownership for tasks assigned.
• Attention to detail
• Proven track record of strong focus towards high levels of Quality and Customer Service
• Ability to multi-task, depending on the criticality of the tasks  
• Self-motivated and should be able to work under minimal supervision 
• Good team player
• Flexibility to work in different shifts including weekends

You’ll achieve more at HSBC 

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***