Customer Due Diliegnce Analyst

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Customer Due Diligence Analyst.

In this role, you will:

• Managing requests assigned in a timely and accurate manner, contributing towards positive client experience of the end-to-end remediation process
• Taking ownership of Know Your Customer Review related problems as they arise working closely with all Customer Due Diligence functions to ensure bottlenecks are resolved in an efficient and timely manner.
• Providing solutions to problems. Always adhering to all performance level agreements Complete other related duties as assigned
• Working closely with the Assistant Managers and Quality Checking Analysts providing support and coverage as appropriate
• Ability to work with tight deadlines and under pressure. An active participant during crisis management and process team meetings and Provide support and guidance to your peer group in order to meet Customer Due Diligence objectives
• Own the profile management of requests assigned.

• Contributing to positive and productive environment through openness, flexibility, positive attitude and prompt reporting and escalation of issues and proper time management.
• Should be an active team player.Interact with different teams namely Relationship Manager’s, Client Liaison teams, Account opening 

To be successful you will:

• A bachelor’s degree or with equivalent industry/functional experience 
• Prior Experience in working on Retail Banking and Wealth Management line of Business Computer literate and ability to work on basic applications like MS Excel, MS Word and Lotus Notes
• Excellent Communication skills in English – written and verbal
• Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.
• Ability to balance quality and quantity (volumes) with primary focus on quality.
• Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training.
• Is self-motivated, pragmatic - sense of urgency is a must. Willing to work a flexible schedule to accommodate business needs.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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