Contact Center Shared Services Representative

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Contact Center Shared Services Representative

In this role, you will:

• Offers value added products and services based on customer needs analysis and certifies customer understanding of those products
• Take measures to provide excellent customer service to basic inbound customer calls by staying up to date on training and internal communications
• Enhances customer loyalty through strong knowledge of key products and services.
• Takes ownership of issues and understands when and how to escalate concerns appropriately.
• Responsible for achieving individual key performance indicators while certifying compliance with operational risk controls and regulatory requirements.
• Effectively advising, communicating, empathizing, resolving conflict and responding sensitively to clients.
• Responsible for ensuring timely resolution of customer inquiries while maintaining the highest level of quality support in every interaction.
• Recognizes and adapts support approaches to accommodate varying levels of customer experience.Communicates effectively with team members, customers, and other stakeholders.

To be successful you will:

• Must have education standard to full time Graduation, fresher to 1 year of work experience.
• Must be proficient in English (Written/Spoken) with good typing skills
• Open to working flexible shifting schedules
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
• Takes pride in delivering what is promised in line with the customer and service expectations
• Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
• Ability to work in a high-volume, fast paced environment is required
• Proficiency with personal computers and basic software packages and specialised applications, excellent verbal and written communication skills and is polite and friendly at all times

You’ll achieve more at HSBC

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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