Cheques Processor

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Cheques Processor

Purpose of the role  

Cheque Operations supports processing and other cheque related activities for multiple business entities across the group. Cheque Operations serves multiple distinct Business Regions of HSBC Bank. A few differing platforms are used for different business regions. The fact that the Cheque transactions expose substantial financial/reputational risks to the Bank. The employees are required to ensure accuracy by correctly interpreting and acting on the cheque Instructions and ensure that tasks are prioritized, processed, and completed in accordance with procedures. The staff needs to ensure all end of day checks are duly completed and assist the team leads to achieve SLA targets. The purpose of this role is to ensure that all cheques transactions are processed accurately without defects. The job holder will be responsible for processing back-end Cheques Clearing for various regions and should have good Cheques knowledge.

In this role, you will:

• Accountable to correctly interpreting and acting on the Cheque instructions and ensuring accuracy.  An acceptable/agreed volume of work is handled contributing to the achievement of the section’s performance targets. Responsible to prioritize process and complete tasks in accordance with procedures. Customer calls if any, are handled as per the company standards and focus must be on the customer’s experience with the product and the bank.
• Ensure that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are always maintained. Knowledge and experience are shared with colleagues, aiding on referred/technical issues. Completion of all tasks assigned by the line manager which includes picking up calls in queue, clearing the mailbox, ensuring processing of all the requests within the Cut offs.
• A high level of awareness about phishing, compliance and money laundering is always maintained. Accountable to complete all end of day checks and assist the team leads to achieve SLA targets. Accountable to ensure all investigation work is completed within SLA to avoid financial and reputation risk and must engage in cross skilling. Provide a high-quality service, in line with procedures and quality guidelines and display great problem-solving skills.
• Independently reconcile the internal suspense accounts daily to maintain NIL differences. Provide training to the new members and monitoring their performance at learning time to make sure they have fully understood the process and complete the queues as per SLA’s.At tend process related calls with Business Area and other Stake holders involved with the process to discuss any procedural changes or updates. Responsible to review procedures monthly to ensure they are in-line with the current scenarios and communicate with team if any changes.
• Ensure compliance as per audit requirements by performing the required audit checks for the processes. Have/acquire good understanding of the processes. Responsible to handle escalations from the business and resolve queries effectively (including customer queries / issues). Provide additional support to the team members and line managers –Admin/Access, etc. related. Innovate and provide ideas for process improvement. Negotiate & build strong relationship with Business Partner Meet the needs and expectations of customers by ensuring that escalations and complaints are handled in a timely and appropriate manner.
• Responsible to maintain oversight to ensure Bank’s reputation is protected. Participate in implementation of new technology in conjunction with Onshore Service delivery given that the Cheque business is at growth stage. Facilitate continuous improvement through the identification, implementation and sharing of best practice in conjunction with peers and line management to enhance customer experience. Exhibit ownership of the business.
• Leadership and Teamwork - Provide efficient resolution to customers while on call and clarity of thought. Ensure error free and quality processing. Good team player Liaise with peers and colleagues for timely resolution. Understand critical documentation and interpreting information and risk involved. Ability to handle work independently and thorough understanding of the job objectives.
• Share trends, observation, and issues on a timely manner. Proactive collaboration to be displayed across sites. High speed and accuracy of complex processing to meet average call handling time and minimize abandoned calls

To be successful you will:

• Should be flexible to work in shifts, on weekends and holidays (E) MS Office, Keyboard shortcuts Knowledge on cheques Processing is an added advantage (E). Ability to communicate and negotiate with colleagues across all levels globally – from processing staff to senior management.
• Excellent inter-personal skills. Analytical skills – to be able to document process flows, analyse and identify areas for improvement. Numerical ability – to interpret large volumes of Data and MI and use the data to make required decisions and recommendations.
• Ability to co-ordinate with multiple stakeholders, and get necessary decisions taken within desired timelines. Thorough and methodical in approach. Ability to meet tight deadlines. Quick to embrace and adopt change, in a dynamically challenging environment. Self-driven with a ‘Can Do’ approach
• Others All applicants must have successfully completed their probation period. Employees must meet performance and behavioural standards as defined in the policy. Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.
• Application form should be submitted along with the current CV. All applicants should inform their respective Line Managers of their application. All the completed applications should be submitted on or before the closing date. The Company reserves the right to change any terms and conditions related to employment, mentioned in the Offer Letter and the Rules and Regulations governing the conduct of the employee in the Company. Such change would be intimated by the Company through an internal communication to the employees at large.
• Right to work is required. Local employment rulings and restrictions will apply.

You’ll achieve more at HSBC 

hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***