Business Process Analyst

Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
 
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
We are currently seeking an experienced professional to join our team in the role of Business Process Analyst

In this role, you will:

• This position is responsible for Business Analysis aspect of projects under Product Solutions, from initiation to delivery, working with Project/ Programme Manager, Work stream leads and other Product Solutions BAs.
• The Senior Business Analyst’s change management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback.
• Senior Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and supporting the management of an implementation.
• Position may also take responsibility for Project Management of a smaller change delivery project or a work stream within a larger programme of change while also covering the Business Analysis aspect of that change.

• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver artefacts as needed
• Utilise experience in using enterprise-wide requirements definition and management systems and methodologies required
• Work independently and with users to define concepts and under direction of project managers
• Drive and challenge business unit and customers on their assumptions of how they will successfully execute their plans
• Leverage strong analytical and product management skills required to gain a thorough understanding of how to interpret customer business needs and translate them into applicable operational requirements
• Serve as the conduit between the customer community (internal and external customers) and the implementation team through which requirements flow
• Responsible for preparing project governance documents as defined/specified by Project Management office
• Establish architectural standards, best practices, and documentation while collaborating with cross-functional teams. Identify, assess, and mitigate risks related to performance bottlenecks and long-term sustainability
• Evaluate the adequacy and effectiveness of existing processes and identify any gaps or shortcomings.
• Participate in enterprise risk assessments and develop risk aversion measures
• Ensure compliance with internal policies, external regulations, and industry standards by monitoring changes

To be successful you will:

Functional Knowledge

• Demonstrated experience in business analysis roles or equivalent experience in large scale operational change
• Excellent analytical skills and strategic business insight to understand complex challenges and facilitate workable solutions.
• Proven ability to influence, negotiate and build relationships with stakeholders at all levels across cross-geographical teams.
• Competent in Operating Model Design, Data Analysis, User Documentation, Solution Design, Solution Validation and Root Cause Analysis
• Proficient in Impact Assessment/Gap Analysis, Business Requirements gathering, Process Mapping and Process Design
• Excellent oral and written communication skills and experience interfacing with both business and IT stakeholders at all levels.
• Ability to demonstrate what is important in ensuring successful delivery of projects across various phases and the ability to flex your approach to the different challenges faced.
• Exposure to different project/portfolio types/clients – ideally with experience of complex business and IT transformation.
• Hands on knowledge of using project management tools (e.g – Visio, Project Planner, JIRA, Confluence, Opex, Six Sigma etc)

You’ll achieve more at HSBC

www.hsbc.com/careers 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***