Associate Project Manager, Client Implementation

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate Project Manager, Client Implementation

Purpose of the Role:

The GPS Service Manager (CSM) is responsible for developing strong service focused relationships with their clients, understanding their business and utilization of our products. The GPS Client Service Manager is accountable for the service experience of an assigned portfolio of clients across the GPS Service landscape. They provide comprehensive management of the GPS service experience for clients, engage clients directly as required to better understand their service needs and ensure delivery as appropriate. Advocate for the client and champion client escalations across HSBC

In this role, you will:

• Field and resolve complex service inquiries; ensuring timely response and proactive communications until the client’s expectations are met.
• Basic ability to evaluate options for resolution of complex queries, weigh pros/cons of approaches and escalate challenges when needed.
• Accountability for client escalations; business-as-usual escalations as well as global service escalations, inquiries and/or projects. Coordinate remediation of issues and the communication to clients/internal stakeholders.
• Monitor client case type/activity to identify potential issues and opportunities for improvement. Proactively identify risks and issues as part of complex query oversight.
• Oversee local client-initiated projects; facilitate local completion of global client-initiated projects.
• Engage with Global counterparts for maintenance request, client queries and escalations.
• Identify and action red flags before they become client-identified issues.

•  Act as an ambassador for the team and contribute fully for its development, effectiveness, and success. Share knowledge, experience, best practices with team members within and outside of immediate team

To be successful you will:

• Identify and resolve daily cash management inquiries for wire transfers, ACH, checks, commercial cards, statements, billing, reporting, receivables such as Lockbox, and other core cash management services
• Resolve any/all identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material concerns
• Interaction with other global GPS units including international service teams, Senior Account Managers, Sales, Product Management, and Implementations amongst others supporting the business

• Good analytical, problem-solving, and technical skills
• Basic understanding of GPS products and our clients. Focus on understanding of basic queries and effective paths of resolution.

You’ll achieve more at HSBC 

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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