Assistant Vice President Operations

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HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Vice President Operations

Manage a team of staff within the Transfer Agency team, providing service across various functions within GDTA Operations, namely, Deal Processing, Investor Registration and Maintenance, Corporate Action, Reconciliations, Cash processing and Settlements to Transfer Agency clients.  The service covers all types of investment vehicles i.e. unit trusts, life and pension funds, investment trusts, hedged funds, Private assets and OEICs. The job holder will have responsibility for working closely with their colleagues in the other sites to ensure that we have the requisite level of oversight and that the staff in these sites receive the requisite support to allow us to meet our client deliverables. The role will demand full cooperation and interaction with Country office investor services/front office teams, as well as client management and business development. This involves ensuring that all deliverables agreed in client service level documents are delivered against plan.

In this role, you will:

• Maintain and enhance the reputation of Securities Services for service delivery through effective and continual inter-action with key clients, technical input and feedback, deployment and co-ordination of all staff involved in the delivery of client service
• Ensure that all services provided to clients are appropriately positioned and executed and follow up with operational departments where the service levels do not meet expectations
• Proactive risk management - identify and prioritize MSIIs (Management Self-Identified issues, Top and Emerging Risk) for the department and ensure remedial action taken to address areas of risk within the operation.
• Mitigate risk through efficient usage of Technology i.e. strategic solutions, review technology developments, identify areas of risk and ensure appropriate focus on mitigating such areas.
• Risk governance - ensure procedures, operational guides and other internal supporting documentation are up to date.
• Ownership for capacity reporting including monthly reporting on progress to AOP headcount, WFP and FRP.
• Managing department recruitment process, shortlisting candidates for interview and making recommendations on hire decisions. Management planning - ensure robust MIS in place to allow for review of departmental performance, trend analysis, knowledge sharing etc.
• People management - build action plans to reduce key man risk, through targeted upskilling and cross training programs.
• Training requirements - identify training needs and work closely with Business Training team to ensure training is delivered to all staff levels.
• Timely reporting of Incidents/Errors, GEMs, CSIRT, escalation to clients, follow up and timely closure of preventative and corrective actions.

To be successful you will:

• A graduate/ post-graduate diploma or degree in Accounting, Finance and Banking is a must have. Higher qualification not a bar provided aspirations commensurate with the position.
• Knowledge of securities industry essential. At least 10-12 years of Prior experience in Transfer Agency & Registrar or Fund services operations is must.
• Working knowledge and prior experience/understanding of regulations such as CASS (Client Money), IMR (Investor Money regulations, GDPR, FATCA and CRS, CSSF.
• Demonstration of strong knowledge of TA Operational Transaction Activity for the UK/Europe/Asia industry specifically Luxemburg Transfer Agency is desirable.

• Multi-cultural background or experience, ability to work across broad range of cultures in support of HSBC Group values and objectives
• Relevant experience in the financial services industry, with proven management experience is essential.
• Strong inter-personal and decision-making skills and the ability and vision to drive teams forward and lead from the front.

• CISI – Chartered Institute for Securities and Investment Certifications
• Understanding of Market and Mutual Fund operations desirable
• Practical experience of process reviews and re-engineering would be beneficial.

You’ll achieve more at HSBC

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HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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