Assistant Vice President - Control Tower

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of  Assistant Vice President - Control Tower

In this role, you will:

• Provide analytical and strategy support to business and workforce management
• Ensure completeness of deliverables as required and document results and present findings to management
• Suggest and implement optimization opportunities.
• Diagnose and resolve complex to moderate issues. End to end stakeholder management for projects delivery Manage delivery within agreed timelines and as per agreed quality standards.
• Independently interacts with business partners to understand business need and translates to technical specifications. Assist in developing and testing new information infrastructure.
• Sets up quality control framework and ensures adherence and constant improvement.Accountable to ensure quality and process control Take ownership and actively manage project timelines. Execute standard reports, processes, files, and implements predefined algorithms Sets up quality audit/Quality checks framework and ensures adherence and constant improvement.
• Identify opportunities to streamline and drive automation as per business needs and operational efficiency goals

To be successful you will:

• 14+ years of experience workforcemanagement experience with expertise across all workforce management Verticals (Planning/Scheduling/Real time monitoring) 
• Decision making capability, time management, workforcemanagement domain knowledge, Problem solving skills, Statistical and Analytical capability.  
• Experienced in using Tools like Python and other automation tools along with workforcemanagement tools like Aspect, Genesys, IEX etc.
• Bachelor’s degree in a numerical discipline; master’s degree preferred.
• Good knowledge of command center technology and infra, expertise on workforce management solutions as also reporting tools and programming tools. 
• Able to convert unstructured business requirements into a structured project.
• Good organizational, analytical, problem-solving and verbal and written communication skills. Proven managerial track record. Proven offshore client management track record

You’ll achieve more at HSBC

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 

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