Assistant Vice President - Asset Servicing Custody Operations

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Vice President - Asset Servicing Custody Operations.

In this role, you will:

• Ensure a low-cost, high-quality service to the business areas ensuring that risk is minimized and profit is maximized through effective management of costs/resources.
• Ensure that process and procedures are continually reviewed and improved and the changes are communicated and implemented effectively. The job also entails checking on internal audits and measures undertaken and regularly review them in order to maintain quality and productivity at the optimum level. Set a high standard of continuous staff motivation and leadership to ensure a good work environment leading to committed staff who take pride in working for the Company. 
• Develop staff to achieve their potential to both meet Company objectives and manage attrition. Individual managers are responsible for managing operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting in accordance with the Operational Risk Management Framework"
• Set an example in ‘Leading to be Customer driven’ by implementing effective customer feedback mechanisms and monitoring ‘Service Quality’ of the section to ensure high Customer Service Standards. Drive rigorous and customer centric Quality Campaigns and initiatives to increase Quality awareness in the team. Recognise, reward and set high internal service excellence benchmarks to ensure customer satisfaction.
• Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence. Establish and maintain effective relationship with customer business areas and identify areas of service improvements. Customer related data are handled in accordance to DPA and the Group Risk and Compliance standard.
• To acquire a broad understanding of the corporate action processes and to keep abreast with the latest developments in the assigned markets on the rules and regulations by the regulators, stock exchange and etc that may have implication to the daily corporate action processes.
• To plan for allocation/reallocation of resources and process prioritization across the various markets within Corporate Actions to smoothen the impact of erratic workflows/volumes and leave management by ensuring that a robust cross training plan is in place to multi skill operation teams. 
• To ensure control measures/checkpoints are established to scrutinize exceptions/errors to prevent any operational losses and reviews on these measures are constantly performed. Procedural changes/new initiatives are reviewed, fully communicated to and implemented.

To be successful, you will:

• A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position

• At least 5-8 years’ experience in a management position with exposure to appraisals, counseling, team building and staff development.                
• Experience in a Securities processing environment especially in Corporate Action would be an added advantage. HSBC Securities experience would be beneficial especially with exposure to the worldwide aspect of the business.

• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting                 
• Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements                                                                       
• Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide analytical support to the teams 
• Experience of successfully managing and developing a team in a previous role. Evidence of process management skills with an ability to initiate process improvements                                                                                   
• Initiate cost control measures by achieving resource efficiency and managing overheads. Potentially willing to work non-standard Asian hours (e.g. UK hours)

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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***Issued By HSBC Electronic Data Processing (India) Private LTD***