Assistant Manager_Test Lead_Billing

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager_Test Lead_Billing 

Purpose of the role:

• Global Service Centres are an integral part of Global Operations. Employees based in GSC manage day-to-day customer transactions and processes for the global businesses.The role holder is expected to provide services such as: Reference Data Setup, Customer Setup, Maintenance, Enquiry Resolution, Incident and MI Support.
• Global Billing System (“GBS”) is a Group billing platform which provides consolidated billing service. Global Billing Support (GBS) provide specialist services pertaining to charges and invoice related issues. The role is varied and encompasses many duties, including end-to-end management of Global Billing Systems (GBS) platform for Global Liquidity and Cash Management (GLCM) involving multiple countries. 

In this role, you will:

• Review and understand test documentation including Functional Requirement Document.  Produce and manage until to sign-off all test documentation, e.g. Test Plan, UAT Completion Certificate, Batch Plan, Execution summary, etc. Overall testing objectives, scope and timelines definition. Track UAT progress against agreed metrics & Ensuring that testing is completed within planned time and resources. Test execution during Release testing. Inter-group liaison to achieve the objectives of the project..Providing test support to the project as a whole Including Test execution during Release testing
• Agree, review and publish test metrics to Test Manager. Define and undertake defect reporting to Test Manager. Facilitate regular update meetings with project stakeholders. Manage defects raised by UAT team and liaise with parties to ensure corrective action is appropriate and timely Track defects through to resolution ensuring Software development team deliver fixes on time.
• Use of metrics to support continual test process improvement Overall responsibility for management and development of the testing team Follow up with Business analyst(s) to understand defect resolution or workaround. Provide an element of training and background knowledge for the use and maintenance of the delivered system Overall responsibility for adherence to relevant organizational processes and requirements.
• To live the HSBC Values MI and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.I nvalid queries or requests are identified immediately, and appropriate action is taken in accordance with procedures. Procedural changes / new initiatives are reviewed and implemented. Processes are regularly reviewed to identify improvements, which will enhance operational and financial effectiveness.
• To implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance’ embraces all relevant laws, rules and codes. To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. Effectively mitigate identified Operational Risks. Comply with Group’s statutory audit standards
• Level 1  Support - Enquiries related to the application (behaviour of system, response time etc) and enquirires related to knowledge gap / training issues will be handled by this team . Outages / defects will be dealt with by the GLT team in Pune. Work closely with the UAT / GOST/ SD / PCM teams  to ensure progress on work given is clearly understood and work collaboratively to address any issues or potential delays.
• Stakeholder management – act as focal point for dissemination of timely and accurate information related to the issue , apply standard and customized communication approaches. Ensure timely communication and updates are sent to stakeholder.Highlighting status, progress, risk, issues along with possible recommendations. Regular GBS Production Support Issues or unexpected system behaviors identified internally by PCM, Operations, Business. Static Data changes. Regulatory & Compliance related system options –Business Initiatives, Replicating rules setups and best practices across sites.
• Leadership & Teamwork Ability to prioritise and deliver service, at agreed service levels, within a diverse and constantly changing technical environment. (E) Good interpersonal skills and customer service orientation.(D) Excellent communication skills – Written & Verbal(E) Possess good problem solving and decision making skills(E) Able to multi-task and work under pressure(E) Ability to plan & organize effectively as well as adopt a flexible approach to change.(E) Ability to build rapport with and relate to a wide range of people(D)G ood leadership and motivational skills(E) Analyze and comprehend information, both verbal and numerical, accurately and logically. (E) Strong time management skills and ability to work under pressure. (E) Good team player. (E) Self driven - needs to have a drive for results. (E) Ability to build rapport with the business area(E)

To be successful you will:

• Additional Information  / Specific Skills (If Any) - Knowledge of Global Billing System/Central Charges Unit. Flexibility to work in shifts/weekends/ along with overtime as per business need. Must have worked in GBS Operations for 2 years plus
• All applicants must have successfully completed their probation period. All applicants must have a minimum performance rating of 3 in their most recent annual performance appraisal. All L8 & L7 applicants should have served at least 12 months and should have successfully completed respective learning curve tenure, in their current role as on closing date.
• Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application. Application form should be submitted along with the current CVA ll applicants should inform their respective Line Managers of their application.
• All the completed applications should be submitted on or before the closing date. The Company reserves the right to change any terms and conditions related to employment, mentioned in the Offer Letter and the Rules and Regulations governing the conduct of the employee in the Company. Such change would be intimated by the Company through an internal communication to the employees at large.
• Right to work is required. Local employment rulings and restrictions will apply Ability to prioritize and deliver service, at agreed service levels, within a diverse and constantly changing technical environment. Flexibility to work in different shifts including weekends.

You’ll achieve more at HSBC

Hsbc.com/careers 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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