Assistant Manager - Operations

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager - Operations.

In this role, you will:

• Asset Servicing (AS) team is part of the Markets and Securities Services Operations functions. AS team processes all voluntary and mandatory corporate action (including Income processing) across various UK, Europe and MENA jurisdiction. The role holder will train Team Members in various processes performed / supported by TLM, Merit, Crest, Bloomberg, Easyway, DTC and support as a Section Coach.
• Responsible for Daily adherence for timely delivery according to performance level agreement with Business Partners. Independently ensure Any other non-daily operational matters and ad-hoc requests that may arise in relation to business requirement are met and catered to smoothly.
• Ensure timely and accurate processing of all static data activities. Process comprehensive end to end knowledge of corporate action events, including processing, reconciliation, and issue resolution across the CA lifecycle.
• Ability to plan and organize workload to meet deadlines, considering relative priorities. Escalate instances that do not comply with the performance level agreement  and take necessary preventive / corrective actions to avoid future occurrences. Monitor and follow up on all outstanding issues and other functional duties relating to Production support when assigned.
• Provide analysis to business location and vendors as the first line support for all issues received and implementing methodologies to improve first time resolutions. Participate in the re-engineering and processes improvement initiatives and taking lead in Compliance & Audit checks.
• Creating MI reports for different jurisdictions related to processing within agreed timeframe. Maintaining or improving the daily processing rate and reducing error rate. The role requires a firm understanding of Reconciliation platform – TLM (FOBO, BOBO)
• Through interaction with resources at Business Partner locations when instructed. Engaging and actively participating in the development of best practice processes and related reporting. Build robust and open business relationships with stakeholders and keep abreast of industry initiatives.
• Build and Maintain HSBC internal control standards and support internal/external reviews including the timely implementation of audit points. Continually assess the risks inherent in department processes and procedures. Identify and put forth ideas for enhancements in existing process. Perform any additional responsibilities that may be required by the Line Manager.

To be successful, you will:

• General Investment Administration experience essential.
• Application support experience highly desirable.
• At least 4 to 6 years' experience / exposure in Asset servicing (Reconciliation/ Income events).
• A good understanding of the financial services industry.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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