Assistant Manager Operations

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager Operations

Purpose of the role:

• Our Global Service Centers are an integral part of Global Operations. Employees based there manage day-to-day customer transactions and processes for the global businesses related to charges. This may include transactions for our retail bank such as processing loans, credit cards, insurance and mortgage applications, opening new accounts, and managing customer enquiries through contact centers and digital platforms. Employees in the Global Service centers also run and manage operations for commercial bank customers. This includes processing credit applications, facilitating payments and managing the import and export transactions that enable customers to protect and grow their businesses through international trade.

In this role, you will:

• Work in core night shift. E
• People management experience – Leading, motivating and developing large teams with diversified responsibilities for min. of 2 years. E
• Knowledge of Payment workflow and proficiency in GPI/GPS/HUB (E)
• Excellent written and oral communication. E
• Strong planning, delegation, organizational skills, and the abilities to handle capacities and managing resources
• High commitment to quality service and customer satisfaction 
• Excellent decision-making and analytical skills

To be successful, you will:

• Strong time management skills and ability to work with challenging deadlines
• Customers issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer.
• Create robust team environment where skills and knowledge openly shared to achieve team and business goals.
• Leadership and people management skills, with ability to build rapport with and relate to and effectively develop a wide range of people 

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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