Assistant Manager Individual Contributor - Professional Servicing

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager Individual Contributor - Professional Servicing

In this role, you will:

• Ensure that the productivity and quality levels are achieved as per process and CoE targets for staff access and system changes maintained on digital channels.
• Provide service to internal staff by focusing on resolving requests efficiently, accurately, and professionally.
• Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates.
• To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• The nature of the role means that much of the jobholders’ interaction is with teams in various locations globally. Will be required to communicate via emails, Chats and conference calls, which are often the main methods of communication, and as such, it is necessary for the jobholder to be very proficient in these forms of communication and be able to effectively manage meetings and activities remotely.
• Proactively escalate to the Line Management for any issues that would impact service delivery or potential loss to the bank.
• Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set. 
• Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks. 

To be successful you will:

• Excellent communication skills – Verbal and written 
• High focus on proactiveness and ownership for tasks assigned 
• Ability to multi-task, depending on the criticality of the tasks   
• Self-motivated and should be able to work under minimal supervision 
• Good team player 
• Fast typing skills 
• Basic understanding of computers/laptops 

You’ll achieve more at HSBC

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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