Assistant Manager Individual Contributor-Internal Controls

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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager Individual Contributor-Internal Controls

• Wholesale Servicing Operations is a part of DBS Operations and delivers a centralized operations utility for HSBC's Corporate Digital Channels (including HSBCnet, Host-to-Host Connect, and SWIFT net) supporting payments, cards, receivables, liquidity, trade, supply chain finance, custody, securities services, and money market trading solutions globally across Europe, Asia, Middle East, North and Latin America.
• The team caters to CMB and GB&M customers of HSBC and provides service and support for the customer digital lifecycle across Channels, GTRF, and HSS products. It spans across 6 Global Service Centers (Bangalore, Hyderabad, Guangzhou, Krakow, Cairo and Mexico).
• This position is responsible for e-Commerce Internal Controls support for countries globally. The job holder is responsible for HSBCnet and supported e-Channels (e.g. HSBC Connect, SwiftNet) BAU functions, The job-holder is responsible for accurately and proficiently reviewing activities and set ups done in HSBCnet and support systems. The position contributes to the e-Commerce Global Delivery and Service team by ensuring that activities are following the existing audit and compliance guidelines and encouraging adherence to those controls. The job -holder also manages specific operational risk and controls tasks for e-Commerce Global Delivery & Service business unit.

In this role, you will:

• Ensure that the productivity and quality levels are achieved as per process and CoE targets. 
• The job holder will be required to manage weekly, monthly, quarterly, semi – annual processes and ensure completion of all requirements in a timely and accurate manner.
• The increasing pace of innovation and technological change in the industry, together with the global nature of the Global e-Commerce channels, requires that the jobholder is flexible and yet able to maintain focus. Regulations and controls in different regions, combined with complex customer markets, represent a challenging business environment in which to work.
• The nature of the role means that much of the jobholders’ interaction is with teams in various global regions. Will be required to communicate via emails, same time and conference calls, which are often the main methods of communication, and as such, it is necessary for the jobholder to be very proficient in these forms of communication and be able to effectively manage answering all type of communication on time, attend meetings and activities remotely.
• The job holder will be expected to use their knowledge of HSBCnet to resolve issues escalated to the team from internal staff members around the world.
• The jobholder is expected to deal with a diverse group of businesses, across multiple locations and work effectively with different cultures
• This role requires decisions to be made on daily basis across the work streams within assigned limits. Decisions beyond assigned limits are referred to the team leader.
• This role works closely with ‘onshore team members’ in Vancouver. The role interacts with operational, business, and IT teams globally.
• Individual team members will be required to work shifts across any day/time especially flexibility to work night shifts is required. Individual needs tobe aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations and is aware and compliant of relevant GSM/FIM requirements.
• Ensure semi-annual certifications are completed correctly for e-Commerce Internal and Test customers. Perform weekly, monthly, quarterly, semi-annual and annual verifications on key processes

To be successful you will:

• HSBCnet Knowledge and Experience (Operations or Helpdesk) - [R]
• Excellent communication skills – Verbal and written [R]
• Excellent soft skills [R]
• High focus on proactiveness and ownership for tasks assigned [R]
• Proven track record of strong focus towards high levels of Quality and Customer Service [R]
• Flexibility to work in different shifts including weekends [R]
• Good interpersonal skills [R]

• Should be flexible to work in Night shifts.

You’ll achieve more at HSBC

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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