Assistant Manager - Control Tower

Some careers have more impact than others. 

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager - Control Tower.

In this role, you will:

• Prepare and maintain daily, weekly, and monthly forecasts.
• Coordinate with scheduling and real-time monitoring team for optimization of service level agreements.
• Closely monitoring the Forecast Accuracy, shrinkage, occupancy, and other assumptions.
• Generate and automate performance reports and dashboards for leadership.
• Analyze forecast accuracy and recommend/Implement corrective actions.
• Coordinate with operations for leaves, training, offline activity & cross skill optimization. Participate & Contribute to Long term , Mid-term capacity planning.
• Analyzing & Recommending mitigation plans to concern team. Maintain and update workforce management databases and system accuracy.

To be successful you will:

• SQL, HTML and Python
• Looker Studio & data analytics. Need to possess bachelor’s degree
• Excellent analytical, Microsoft Excel, and reporting skills
• Ability to multitask, prioritize, and meet deadlines even under critical circumstances.
• Strong communication and coordination abilities across teams
• Analyzing & Recommending mitigation plans to concern team.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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