Assistant Director - Product Manager, Conversational Artifical Intelligence

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Director – Product Manager, Conversational Artificial Intelligence

Purpose of the role:

The role will own the product roadmap for conversational People Insights experiences, helping users access trusted workforce information through intuitive, natural-language interactions. It will focus on product discovery, prioritisation, delivery, adoption, governance and continuous improvement.

In this role, you will:

• Own the product roadmap, priorities and measurable outcomes for conversational People Insights products.
• Identify and validate priority workforce questions through user research, feedback, behavioural insights and experimentation.
• Translate user needs into clear product requirements, user journeys, acceptance criteria and outcome measures.
• Prioritise features and improvements based on user value, evidence, delivery effort, risk and strategic importance.
• Work with Data, Analytics and Technology teams to ensure responses are grounded in approved data, definitions, semantic models and analytical assets.
• Help ensure users receive information appropriate to their role, access rights, privacy requirements and governance controls.
• Define and monitor product measures, including adoption, repeat usage, time-to-insight, response quality, relevance, clarity, trust and user satisfaction.
• Establish feedback, experimentation and AI-evaluation loops to improve response quality and identify inaccurate, unclear or unsafe outputs.

To be successful you will:

• 7+ years of Product Management or Product Ownership experience, including ownership of AI, Generative AI, Conversational AI, data, analytics, digital-platform or intelligent-automation products.
• Experience managing data, analytics, automation or AI-enabled products through discovery, delivery, launch, adoption and continuous improvement.
• Strong product discovery, prioritisation and roadmap-management skills, with evidence of measurable user or business outcomes.
• Experience working with engineering, data, design and specialist teams in a complex, matrixed organisation.
• Ability to influence stakeholders, make clear decisions amid competing priorities and communicate product trade-offs effectively.
• Practical understanding of Conversational AI and Generative AI, including grounding, retrieval, evaluation and response-quality management.
• Experience considering privacy, security, access control, responsible AI, explainability, data quality and governance requirements.
• Sufficient technical fluency to discuss data sources, semantic models, integrations, scalability and technical constraints, without needing to develop machine-learning models or production code.

You’ll achieve more at HSBC

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc. We consider all applications based on merit and suitability to the role.

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