Assistant Director,UWS Ops Analytics Lead UK

Some careers have more impact than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Director, UWS Ops Analytics Lead UK

In this role, you will be:

• Engage stakeholders to assess existing Excel dashboards, define business requirements and agree migration priorities.
• Develop a phased migration plan for Customer Support reporting, with clear scope, dependencies, milestones and acceptance criteria.
• Design, build, test and deploy accurate, intuitive and scalable dashboards in Looker.
• Validate source data, business rules, calculations and outputs against existing reporting before release.
• Maintain reporting continuity during migration, including controlled transition, parallel validation and stakeholder sign-off.
• Partner with data engineering and platform teams to establish reliable data models, governed sources and sustainable reporting solutions.
• Apply appropriate access, governance, documentation and control standards throughout the reporting lifecycle.
• Support users through clear guidance, training and adoption activity, incorporating feedback into iterative improvements.
• Promote reusable dashboard patterns, common definitions and standardized reporting practices across Customer Support.
• Ability to define, communicate, and execute a clear analytical vision that aligns with business objectives and inspires the team.

To be successful you will be:

• 6+ years of experience with any graduation/ post-graduation and having a hands-on experience in BigQuery, SQL, comparable cloud data and transformation technologies.
• Strong hands-on experience developing dashboards and governed analytics solutions in Looker.
• Strong understanding of LookML, semantic modelling, dimensions, measures, explores and dashboard development.
• Strong data validation and reconciliation skills, with attention to reporting accuracy and consistency.
• Experience applying role-based access, data governance, documentation and change-control standards.
• Well-governed, documented and adopted Looker solutions that support effective business decisions.

You’ll achieve more when you join HSBC

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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