Architecture Service Lead

Job Title: Workforce Architecture Service Lead

Location- Hyderabad, Bangalore and Pune

Purpose of the role  

The Global Workforce Architecture Service Lead is accountable for owning, managing, and enhancing the Global HR Services for Job Architecture, Position Management, and the emerging Skills service. These services form the foundation of HSBC’s Workforce Architecture and are critical enablers of the bank’s People Strategies, including recruitment, learning, career planning, workforce planning, and talent development.

This role leads a team to ensure Workforce Architecture products and services are well-governed, consistently applied, continuously improved, and effectively adopted across the organization.

In this role, you will:

Workforce Architecture Service Ownership

• Lead team to own, manage, and maintain the products and services associated with HSBC’s Workforce Architecture, including Job Architecture, Position Management, and Skills.
• Create, maintain, and publish knowledge materials, guidance, and process documentation relating to Position Management, Job Architecture, and Skills.
• Provide expert advice and support to Business Managers, Job Family Owners, and Functional Managers on applying guidance and best practices. Transition new enhancements and service components smoothly into business-as-usual service delivery.

• Act as a consultant to the business, offering informed opinions on business challenges and proposals for solutions involving changes to Job, Position, or Skills products and services.
• Establish and apply governance to ensure consistency, quality, and effectiveness of review and change management processes.
• Ensure compliance with agreed standards, principles, and governance frameworks. Provide clarity on the purpose, principles, and intended usage of Workforce Architecture products and services.

• Identify, design, and propose enhancements that add value to Workforce Architecture services and enable dependent HR products and services (e.g. EVP, Recruitment, Learning, Career Planning).
• Collaborating with Workforce Architecture Change leads to input into prioritization and delivery of enhancements. Undertake User Acceptance Testing (UAT) and ensure successful deployment of changes.
• Support the development, testing, and implementation of changes to Workforce Architecture products and services. Manage or coordinate bulk data updates and exception reporting to improve data quality and enable meaningful analysis and insight.
• Proven experience of change management, delivery, and implementation in complex environments. Experience in solution and process design, documentation, and continuous improvement.

To be successful you will:

• Understanding of Workforce Architecture and how it enables enhanced Recruitment, Learning, and Talent Development products and services with experience of 13-18 yrs
• Knowledge of HCM (Human Capital Management) systems, including Employee Central (SuccessFactors), HR Direct (ServiceNow), Career Suite (Eightfold/Taleo), and People Insights — or equivalent experience in similar HCM platforms.
• Knowledge and experience of Job Architecture (structures, purpose, and content).
• Understanding of Position Management, including position org structures and Position Management within SAP SuccessFactors or similar systems.
• Experience and proficiency in data analysis and visualization using Power BI or similar tools.
• Stakeholder Management: Strong capability in understanding requirements, managing expectations, and balancing competing priorities.
• Communication & Collaboration: Ability to build rapport, connect across teams, and clearly articulate messages at all levels.
• Documentation Excellence: Skilled in capturing and presenting information in a range of formats, including
• Strong proficiency in data analysis and visualization using MS Excel, including formulas, pivot tables, slicers, and references.

Hsbc.Com/Careers

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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