Account Manager - Securities Services

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Account Manager - Securities Services

In this role, you will:

• Partner with Product, Service Delivery and Client Management to retain clients, maintain high satisfaction and build a reference-able client base.
• Create and maintain client plans that map each client’s organisation, stakeholders and key contact points.
• Provide proactive issue management across all products and jurisdictions by mobilising the right resources in each service component/location.
• Identify and drive service improvements, advocating opportunities and prioritising change initiatives across the business.
• Run strong governance: agree/adhere to meeting schedules and frameworks to secure senior client engagement and ensure compliance with internal controls.
• Coordinate daily checks on impacted LEBIs (Legal Entity Booking Instances) with global onshore teams.
• Deliver monthly MI (Management Information) and manage legacy exits/other reporting, including quarterly reporting to regional RCC.
• Support the CDD/KYC process by helping identify any Securities Services (SSV) relationships needed for KYC renewals.
• Ensure account and data quality: establish contracting parties for new accounts, reconcile source systems, and confirm terminated fund records are removed.
• Support Client Executives and Sales Directors on new/cross-sell for strategic clients, owning commercials and profitability, while building strong stakeholder relationships and supporting CSEM and the central client repository/administration (communications, documentation, reporting).

To be successful, you will:

• Minimum of 10 to 15 years’ experience of Securities Services, client management, business implementation/change, business development and/or senior operational leadership experience.
• Client facing with excellent communication and presentation skills, including an ability to lead and manage meetings.
• Track record in maintaining and retaining client relationships across securities services products with an ability to help execute departmental strategy.
• Understanding of core commercial and contractual drivers and business performance.
• Proven ability to adapt to the changing demands of the industry, clients and internal stakeholders.
• Proven capacity to operate across a complex organisation collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed.
• Demonstrable quality track record as a team-player with the capacity to positively contribute to the department strategy.
• Fully proficient in understanding the regulations that drive the securities services arena and in particular those that govern client management.
• Sound understanding of controls, risk management (product and market) and mitigation techniques.

You’ll achieve more at HSBC

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***