AVP Operations

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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of  AVP Operations - CIB - MSS

In this role, you will:

• Maintain and enhance the reputation of Securities Services for service delivery through effective and continual inter-action with key clients, technical input and feedback, deployment and co-ordination of all staff involved in the delivery of client service
• Ensure that all services provided to clients are appropriately positioned and executed and follow up with operational departments where the service levels do not meet expectations
• Proactive risk management - identify and prioritize MSIIs (Management Self-Identified issues, Top and Emerging Risk) for the department and ensure remedial action taken to address areas of risk within the operation.
• Mitigate risk through efficient usage of Technology i.e. strategic solutions, review technology developments, identify areas of risk and ensure appropriate focus on mitigating such areas.
• Risk governance - ensure procedures, operational guides and other internal supporting documentation are up to date.
• Ownership for capacity reporting including monthly reporting on progress to AOP headcount, WFP and FRP.
• Managing department recruitment process, shortlisting candidates for interview and making recommendations on hire decisions.
• Management planning - ensure robust MIS in place to allow for review of departmental performance, trend analysis, knowledge sharing etc.
• People management - build action plans to reduce key man risk, through targeted upskilling and cross training programs.
• Training requirements - identify training needs and work closely with Business Training team to ensure training is delivered to all staff levels.
• Timely reporting of Incidents/Errors, GEMs, CSIRT, escalation to clients, follow up and timely closure of preventative and corrective actions.

To be successful you will:

• Knowledge of securities industry essential
• At least 10-12 years of Prior experience in Transfer Agency & Registrar or Fund services operations is must.
• Working knowledge and prior experience/understanding of regulations such as CASS (Client Money), IMR (Investor Money regulations, GDPR, FATCA and CRS, CSSF.
• Demonstration of strong knowledge of TA Operational Transaction Activity for the UK/Europe/Asia industry specifically Luxemburg Transfer Agency is desirable.
• If internal candidate- Should have Performance Rating of at least “Good” in last 2 Years.
• If internal candidate- Should have completed 12 Months in current role post probation period
• Strong computer skills in Excel and Microsoft Word

You’ll achieve more at HSBC

Hsbc.Com/Careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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