Workforce Delivery Analyst (Scrum Master)
Azcapotzalco, Ciudad de México, MX, 02230
Role purpose
The Workforce Delivery analyst uses Agile working principles to support the Workforce Planning and Architecture team to deliver workforce planning and architecture services and change activity across Global Businesses (GB), Global Infrastructure (GI), and Geographic teams.
Working closely with the Planning Service Lead & Architecture Service Lead, this role helps enable the Workforce Planning and Architecture team to deliver high-quality change and service within a global organisation.
The role partners closely with stakeholders to ensure workforce planning and architecture outcomes are delivered effectively.
Main activities
Agile Delivery & Change Enablement
- Employ agile operating model principles, managing work through features, epics, and stories.
- Act as Scrum Master and liase with delivery teams to plan, prioritise, and deliver well-scoped and sized packages of work that meet business needs.
- Support adoption and change through clear communication, training, and stakeholder engagement.
Continuous Improvement
- Continuously improve planning and architecture processes through close collaboration with GB/GI and Geographic teams.
- Establish and leverage feedback mechanisms to identify opportunities for enhancement, innovation, and increased business value.
- Support change initiatives by documenting processes, tracking actions, and coordinating updates.
- Participate in User Acceptance Testing (UAT) to ensure changes to products and services meet requirements and are ready for deployment.
Workforce Planning & Architecture
- Work collaboratively with the wider Workforce Planning & Architecture team to understand, influence, and develop workforce planning and architecture policy, guidance and analytical capabilities.
- Awareness of workforce planning & Architecture practice, processes and tools
Requirements
- Experience supporting processes, services, or operational delivery in an People, Governance & Communications (PGC), people, or data-focused environment.
- Experience creating or maintaining documentation, guidance, or knowledge content.
- Working knowledge of data analysis using MS Excel, including formulas and pivot tables
- Embody and apply HSBC’s values in day-to-day work and interactions.
- Experience working as a Scrum master in agile delivery environments, with practical knowledge of features, epics, stories, and Scrum delivery models.
- Strong influencing, communication, and stakeholder management skills, with the ability to provide constructive challenge.
- Clear communication skills (written and verbal), with the ability to explain information in a simple, user-friendly way.
- Strong attention to detail and commitment to data accuracy and quality.
- Organisation and prioritisation skills, with the ability to manage multiple tasks.
- Willingness to learn, adapt, and build new skills in a complex environment.
- Collaborative mindset and a positive, supportive approach to working with others.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.