Head of KYC (Know Your Customer) CDD (Customer Due Diligence) Operations

Head of KYC (Know Your Customer) CDD (Customer Due Diligence) Operations, UAE National - 33543

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HSBC International Wealth and Premier Banking aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We provide a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world’s most important markets, booking centers, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. 

We are currently seeking an ambitious UAE National to join our International Wealth and Premier Banking (IWPB) team in Al Ain. Within IWPB in the UAE, this position plays a critical role in the overall customer portfolio reviews which are driven by Global Anti Money Laundering (AML), Customer Due Diligence (CDD) and Sanctions requirements and local regulations.

In this role, you will:

• Ensure the team undertakes due diligence/additional reviews to the required quality with full detail achieved on a timely basis to reach a logical conclusion.
• Make sure that communications from the team are effective with discussions on complex queries with Quality Control, Quality Assurance, Compliance team or Relationship Managers (RM)
• Liaise with the Team Heads and Branch Money Laundering and Compliance Managers (BMLCM) on case matters to ensure alignment and consistent skills and knowledge to handle these reviews and profiling.
• Identify opportunities and enhance operational efficiency for continuous process improvement with positive impact on business.
• Ensure that relevant training is conducted for new hires or existing staff on regular basis. Additionally, maintain the training log.
• Drive operational efficiency through proactive risk management
• Deliver outstanding customer service to all internal and external customers representing customers’ needs and helping stakeholders achieve strategic goals aligned to customer needs. 
• Be pro-active & business orientated with ability to prioritize and manage conflicting demands and ability to assess stakeholder needs to improve customer experience and show resilience under pressure and providing best in class solutions.
• Be able to execute at pace with high focus on results, while managing multiple priorities.
• Provide accurate and timely project updates and MI regularly to management and key stakeholders.
• Ensure tasks/initiatives adhere to both internal and external regulatory requirements, Local and Group policies and standards and minimize general risk to the Group.

To be successful in the role, you should meet the following requirements:

• Strong banking exposure with relevant AML/KYC experience (e.g.: CDD/Sanctions), including background in client portfolio reviews (including client interaction) across various retail client segments.
• Knowledge & experience of KYC / AML regulations. Having a certification in AML/CFT related courses will be an added advantage.
• Capability to quickly learn new things, new jurisdiction policies and guidance, new policy, procedure, and confidence in communication of these.
• Ability to implement risk management policies and procedures.
• Ability to execute at pace with high focus on results, while managing multiple priorities.
• Ability to handle crisis situations and take appropriate / timely decisions.
• Pro-active & business orientated with ability to prioritize and manage conflicting demands and ability to assess stakeholder needs to improve customer experience and show resilience under pressure and providing best in class solutions.
• Ability to work well under pressure with high degree of accuracy.
• Experience in risk management field, and proven ability to support the development of business activities while robustly applying risk management disciplines and controls.
• Graduation degree is a must to secure a UAE Visa and/or Work Permit

You’ll achieve more at HSBC.

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Issued by The Hong Kong and Shanghai Banking Corporation Limited.