Customer Communications and Marketing Manager

Customer Communications & Marketing Manager  

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

Can you make customer comms fly? This is a great opportunity for a dynamic customer communications and marketing marketer.

Joining our Marketing and Communications team, it’s a big job to deliver engaging and high performing customer communications for our HSBC Channel Islands and Isle of Man, and HSBC Expat customers.

We’re looking for someone who is passionate about the customer, experienced in working in a dynamic environment, flexing priorities to fit business objectives with a desire to deliver high quality customer comms and marketing campaigns.

Our International, Wealth and Personal banking business provides products and services that include current accounts, credit cards, savings, investments and wealth management. We also have specialized relationship managers who support customers with bespoke requirements, including high and ultra high net worth clients.

You’ll work closely with Data & Analytics and business stakeholders to develop customer communications plans, The working with external agencies and internal teams, you’ll create compelling content and campaigns that drives great customer and business outcomes.

 You’ll be responsible for:

• Setting and shaping customer communications strategy, working cross-functionally and collaboratively with stakeholders and agencies/suppliers to drive a customer centric approach.
• Overseeing and implementing effective communications governance that enables the delivery of timely, cost-effective, and compliant customer focused communications.
• Coordinating the end-to-end delivery of regulatory/servicing communications plans across multiple channels including email, direct mail, SMS, digital etc.
• Executing marketing projects and campaigns to help drive sales within agreed timescales, budget and quality to achieve the desired outcomes and measure performance.
• Produce detailed post implementation reviews to make sure that learnings are incorporated into future activity to create continuous improvement based on marketing insights and results.

To be successful in this role you will be able to:

• Deliver excellent written and spoken communication; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences.
• Demonstrate Customer Centricity by thinking and acting beyond product sales
• Build effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same.
• Demonstrate experience in creating and deploying comprehensive communications plans which consistently deliver desired results against KPIs.
• Display a proven ability to be a self-starter with energy and drive in a challenging and dynamic environment.

You’ll achieve more when you join HSBC.

This role is based in Jersey.

For further details and application information please click “Apply”

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. 

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500