Business Analyst - Global Chief Operating Office - Graduate

About the business area

The Group Chief Operations Office drives operations performance standards, service excellence, and consistency across the Group and our Global Service Centres (GSCs). Working closely with our GSCs, this central team helps keep the bank moving by improving how work gets done, building future-ready skills, and using tools like AI and automation to make services smarter for customers and colleagues.

Who you are

You’re someone who looks for better ways of doing things. You’re curious, adaptable and motivated by solving problems that make a real difference to how work gets done. You could be a great fit if you enjoy collaborating with different people, making sense of complex information and communicating clearly. You’re comfortable using data to spot patterns, support decisions and help shape improvements. You’re also open to change, quick to learn and interested in how technology, process and operations come together. You take ownership, stay organised and like helping teams move from idea to action. If you want to build practical skills in transformation, operational excellence and data-led improvement, this role could be a great place to grow.

What you'll do

You’ll complete rotations across Operational Excellence teams and work on projects that help HSBC simplify operations and improve service for customers and colleagues. You could analyse financial, operational and risk data, support process improvement work, and help identify changes that make the organisation more efficient and resilient. You’ll work with colleagues across global teams, contribute ideas linked to automation and digital transformation, and help track actions, risks and outcomes. You may also support recommendations based on data, market practice and customer insight. It’s practical, cross-functional work where you’ll see how operations teams drive change at scale.

What you'll learn

You’ll build your foundation as an Operations Business Analyst through a blend of technical training, skills coaching and hands-on experience. Across your rotations, you’ll strengthen practical skills in areas such as Excel, data visualisation, project management and customer insight, while learning how operational excellence is delivered at scale. Workshops and coaching will help you grow key behavioural skills too, including collaboration, communication, resilience and leadership. You’ll also learn from colleagues across the business, building stronger stakeholder management skills and a broader understanding of how operations, risk and transformation connect. By the end of the programme, you’ll have a more rounded view of HSBC and the confidence to contribute to smarter, more efficient services.

Where you'll work

You’ll work in the Group Chief Operating Office, in teams focused on operational excellence and transformation across HSBC. Over your rotations, you’ll experience different parts of the organisation and see how operations, change and service teams connect across the bank. It’s a collaborative environment where people work across markets and functions to simplify processes and improve outcomes for customers and colleagues. Expect a professional office culture that values teamwork, continuous improvement and a strong customer-first mindset.

Eligibility Criteria

To be eligible, applicants must:

• Be available to work full time from July 2027 onwards.
• Have achieved, or expect to achieve, a cumulative GPA of at least 2.8 out of 4.0, or an overseas equivalent, as shown on their official university transcript or degree certificate.
• Be fluent in English.
• Be a recent graduate with less than two years of full-time work experience, or expect to graduate by 29th June 2027.
• Be a UAE national holding a Family Book.

We only accept one application per recruitment cycle so please take time to explore our opportunities before applying as we may not be able to transfer your application to other vacancies.

Applications will be reviewed on a rolling basis and we may close this vacancy earlier than the advertised closing date if we receive a high volume of applications. Please apply as soon as possible to be considered.