Business Analyst - Operations - Internship

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.  

About the business area

The Chief Operating Office (COO) drives operational performance, service excellence and consistency across HSBC and its Global Service Centers. Working closely with teams across the bank, the office improves how work gets done, builds future-ready capabilities and uses technology, including AI and automation, to create smarter services for customers and colleagues.

Who you are

You’re curious, adaptable and interested in how things work — and how they could work better. You enjoy solving problems, working with different people and turning information into practical ideas. You could be a strong fit if you’re comfortable using data to spot patterns, support decisions and explain your thinking clearly. You stay organized, take ownership of your work and are open to learning in a fast-moving environment. You don’t need to arrive with deep banking knowledge. What matters most is your mindset, your willingness to learn and your interest in areas like operations, strategy, process improvement, technology or data-driven change.

What you'll do

You’ll help turn data and insight into practical improvements across Operations. Working with US and CIB COO teams, you may analyze operational, financial or risk data, map processes, identify opportunities to improve efficiency and support projects that strengthen service quality. You’ll work with colleagues across teams and functions, contribute to recommendations and help track actions, risks and outcomes. Along the way, you’ll see how business analysis supports better decisions and helps teams deliver change at scale.

What you'll learn

You’ll build a strong foundation in business analysis through hands-on experience, structured learning and support from experienced colleagues. You’ll develop practical skills in Excel, data analysis, data visualization, process improvement and project coordination. You’ll also strengthen skills that matter across any career: communication, teamwork, stakeholder management, problem-solving and presenting ideas clearly. Through live projects, you’ll see how operations, risk, technology and transformation connect — and how analysis helps turn ideas into action. By the end of the internship, you’ll have a broader understanding of HSBC and a stronger set of skills you can take into future roles.

Where you'll work

You’ll work in the US and CIB Chief Operating Office, supporting teams focused on operational excellence, transformation and service delivery. You’ll collaborate with colleagues across functions, markets and Global Service Centers, giving you exposure to how operations supports different parts of HSBC. It’s a connected, collaborative environment where data, process, technology and customer experience come together to improve how the bank works.

Eligibility criteria 

To be eligible, you must:

• Be available to work full time for 10 weeks commencing June 2027
• Expect to achieve, a minimum GPA of 4.0/5.0 or 3.2/4.0 (or overseas equivalent, as shown on your official university transcript/degree certificate) 
• Be fluent in English
• Be legally permitted to work in the USA for the full duration of the internship programme and beyond the internship programme end date, without requiring HSBC visa sponsorship, now or in the future 

We only accept one application per recruitment cycle so please take time to explore our opportunities before applying as we may not be able to transfer your application to other vacancies.

Applications will be reviewed on a rolling basis and we may close this vacancy earlier than the advertised closing date if we receive a high volume of applications. Please apply as soon as possible to be considered. 

Structured onboarding: In week one, you’ll take part in a tailored training programme that builds both your technical understanding and professional skills. 

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay package in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.